Since May 25, 2018, a new European regulation has come into force on the protection of personal data (RGPD). Its purpose is simple, allowing you to better control the use that is made of your personal data on the various sites and online services that you use.
It is for Airmeith Savonnerie de Caylus the opportunity to reaffirm our absolute priority of guaranteeing the security, protection and fair use of your personal data.
OUR COMMITMENT FOR YOUR DATA
We only ask you for the necessary data.
Only data allowing us to manage all aspects of your order are required (shopping cart, payment, order preparation, delivery, advice or requests for information and advice on your order). Airmeith Savonnerie will never ask you for personal data that is irrelevant, such as your income, number of children, type of accommodation, vehicle or profession, etc.
YOUR DATA IS NOT PURCHASED, LEASED OR REWARDED
We do not practice any purchase of personal data outside. We collect your personal data ourselves, in a transparent way, during the key moments of our relationship with you (account creation, order transfer, request for information or advice, etc …). The data you provide to us are for Airmeith Savonnerie de Caylus. We are committed to never divulge, rent or transfer your personal data to any third party.
The subcontractors we employ may be required to process some of these data but they do so on behalf of Airmeith Savonnerie de Caylus, in accordance with our instructions and with an obligation of absolute confidentiality.
GOOD TO KNOW
We do not spam. You will not receive our newsletters when and after you subscribed.
All other communications by email or sms that we are sent to you are linked to your customer account and your orders (order confirmation, shipping, refund, request for advice,) or in response to your requests for information / advice / complaint with Customer Service note.
How does Airmeith Savonnerie de Caylus use your data?
Your purchases on the site etsy.com/savonneriedecaylus and in our on-site shop.
The data we request from you are connected to your orders such as name, first name, email address, billing and delivery address, telephone number.
This information allows us to help you find your cart, choose the delivery method, pay your order, prepare your packages, ship them, inform you when shipping or availability, collect your opinion about the products purchased or your purchasing experience.
Shelf life: Your data is kept for 10 years. The data concerning your shopping carts are kept for 3 months, the data sent to our service providers for delivery are kept for 12 months.
Your data: your consent to receive commercial communications by email (newsletters), your names, first names, email address, billing and delivery address, order content
Their use: To inform you of news, promotions, thematic selections, new services or shops according to your order habits and this, only after having obtained your agreement to receive these newsletters.
Shelf life: The order data are kept for the duration of the subscription.
Your requests for advice, information or complaints to our Customer Service
Your data: name, first name, email address, billing and delivery address, phone number, order history
Their use: respond to your requests in a personalized way and offer you quality.
Shelf life: Customer request data is kept for 10 years.
For information on the protection of personal data, you may consult the website of the French Data Protection Authority: CNIL.